FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What type of hotel is Petit Palace Plaza de la Reina?

    Located next to Valencia's Ciutat Vella, Petit Palace Plaza de la Reina is a modern hotel designed for travelers like you, offering services, facilities, and an atmosphere for a perfect stay.

  • What category does Petit Palace Plaza de la Reina belong to?

    Petit Palace Plaza de la Reina is a modern and comfortable 3-star hotel with an exceptional location in the center of Valencia, close to the Cathedral, the Town Hall, and the Carmen district.

  • Who is Petit Palace Plaza de la Reina oriented towards?

    The recognized quality of Petit Palace Plaza de la Reina is based on its wide range of services and attentions adapted for different types of travelers, from families with children to adults, women, couples, groups of friends, and professionals, in a privileged location in the Ciutat Vella.

  • Is Petit Palace Plaza de la Reina suitable for families with children?

    Valencia is an ideal destination for families with children. Petit Palace Plaza de la Reina offers very useful services if you are traveling with children, such as cribs, high chairs, gifts for the little ones, and specially designed breakfasts for them. Immerse yourself in the experience of staying in Petit Palace's family hotels.

  • What are the check-in and check-out times at Petit Palace Plaza de la Reina?

    The check-in time at Petit Palace Plaza de la Reina is at 2:00 PM, while the check-out time is at 12:00 PM.

  • Is it possible to check in earlier than the designated time at Petit Palace Plaza de la Reina?

    Yes, at Petit Palace Plaza de la Reina, early check-in is possible depending on availability. Contact our reception team to confirm if you can access the room earlier.

  • Can you stay in Petit Palace Plaza de la Reina after checking out?

    Petit Palace Plaza de la Reina allows access to common areas such as reception and the lobby. We also offer luggage storage to secure your belongings while you enjoy Valencia's city center until the last moment.

  • If I arrive early at Petit Palace Plaza de la Reina, can I enjoy the facilities?

    Welcome to Petit Palace Plaza de la Reina! If you arrive before check-in, you can explore our facilities while we prepare your room. Get in touch with reception to discover everything we offer.

  • Can I store my luggage before check-in or after check-out at Petit Palace Plaza de la Reina?

    Yes, at Petit Palace Plaza de la Reina, we take care of your luggage if you need it. Contact our reception staff first to arrange the delivery before and after your stay.

  • Does Petit Palace Plaza de la Reina serve a buffet breakfast?

    Yes, the breakfast at Petit Palace Plaza de la Reina offers a varied classic and healthy buffet for you to choose from, including sweet and savory options, products for children and teenagers.

  • Are there dining options available for people with food intolerances at Petit Palace Plaza de la Reina?

    At Petit Palace Plaza de la Reina, our breakfast buffet includes options for travelers with allergies or intolerances, such as gluten-free products, vegan alternatives, lactose-free milk, and healthy foods. Contact us to learn more about these options.

  • Does Petit Palace Plaza de la Reina have a restaurant?

    No, Petit Palace Plaza de la Reina does not have its own restaurant, but it has a breakfast room located next to the reception that is available every day.

  • Is breakfast complimentary at Petit Palace Plaza de la Reina?

    You can choose to stay with or without breakfast included at Petit Palace Plaza de la Reina. If you decide not to include it, you can still enjoy it by paying an additional cost.

  • What are the breakfast hours at Petit Palace Plaza de la Reina?

    Enjoy the buffet breakfast at Petit Palace Plaza de la Reina from Monday to Sunday from 7:00 AM to 11:00 AM.

  • Are cots available in the rooms at Petit Palace Plaza de la Reina?

    Yes, at Petit Palace Plaza de la Reina, a family-friendly environment, we have cribs available for babies. Request one when making your reservation or upon arrival at reception, and we will set it up in your room for your baby's comfort.

  • Does Petit Palace Plaza de la Reina offer laundry service?

    Yes, at Petit Palace Plaza de la Reina, we offer laundry service during your stay. Inquire at reception for details, including delivery times and additional costs.

  • What types of rooms does Petit Palace Plaza de la Reina have?

    Petit Palace Plaza de la Reina offers single, double, double with terrace, triple, quadruple, and quintuple rooms.

  • Are there safes in the rooms at Petit Palace Plaza de la Reina?

    Yes, all rooms at Petit Palace Plaza de la Reina have a safe for your peace of mind.

  • Are hairdryers available at Petit Palace Plaza de la Reina in the rooms?

    Yes, in all rooms at Petit Palace Plaza de la Reina, you will find a hairdryer available in the bathroom.

  • Are there minibars or refrigerators in the rooms at Petit Palace Plaza de la Reina?

    Yes, all rooms at Petit Palace Plaza de la Reina have a minibar to store drinks, food, or products that need refrigeration.

  • Is Petit Palace Plaza de la Reina a pet-friendly accommodation?

    Yes, Petit Palace Plaza de la Reina is a pet-friendly place, accepting dogs, birds, cats, and other domestic pets.

  • Are pets allowed in the rooms at Petit Palace Plaza de la Reina?

    Yes, Petit Palace Plaza de la Reina is a pet-friendly hotel that allows you to stay with your pet in the reserved room.

  • Is there a cost for accommodating pets at Petit Palace Plaza de la Reina?

    Yes, Petit Palace Plaza de la Reina is pet-friendly and does not have additional costs if you book through our official website. For unofficial bookings, the additional cost for the pet's stay is 25€.

  • What pet services does Petit Palace Plaza de la Reina offer?

    At Petit Palace Plaza de la Reina, we have special bowls and beds for your pet.

  • In what languages is reception attended at Petit Palace Plaza de la Reina?

    At Petit Palace Plaza de la Reina, our reception team will be happy to assist you in Spanish, Valencian, French, Italian, and English.

  • What services does Petit Palace Plaza de la Reina offer at reception?

    Petit Palace Plaza de la Reina offers useful services such as Wi-Fi internet, laundry, free bike rental, MIFI device, and tourist information, among other services.

  • What is the smoking policy at Petit Palace Plaza de la Reina?

    At Petit Palace Plaza de la Reina, smoking is prohibited in the rooms, making it a smoke-free hotel.

  • Is Petit Palace Plaza de la Reina a hotel committed to environmental sustainability?

    Yes, Petit Palace Plaza de la Reina is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable procurement.

  • Do the rooms at Petit Palace Plaza de la Reina have free Wi-Fi?

    Wi-Fi internet connection at Petit Palace Plaza de la Reina is completely free for our guests, and you can enjoy excellent internet quality in both rooms and common areas.

  • What parking options does Petit Palace Plaza de la Reina offer?

    At Petit Palace Plaza de la Reina, we do not have our own parking, and the street of l'Abadia de Sant Martí is not suitable for parking as it is a pedestrian street with little traffic. We have nearby parking lots (Parking Plaza de la Reina, Parking Centro, or Parquing Plaza Brujas Mercado Central). Contact reception for better parking information in Valencia city center.

  • Are there accessible rooms for people with disabilities at Petit Palace Plaza de la Reina?

    At Petit Palace Plaza de la Reina, you will find accessible rooms with ample spaces and bathrooms adapted for people with disabilities. Approach reception to learn more about the facilities we offer for travelers with disabilities.

  • Are there discounts for returning guests at Petit Palace Plaza de la Reina?

    At Petit Palace Plaza de la Reina, you will enjoy benefits from your first stay by joining the Club Tripster, where you will get a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate reservations and get discounts on future stays, restaurants, and premium services. I want to be a Tripster!