FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Plaza de la Reina?

    At the Petit Palace Plaza de la Reina we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Plaza de la Reina a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Plaza de la Reina is a pet friendly hotel in Valencia that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Plaza de la Reina once I have checked out?

    Yes, the Petit Palace Plaza de la Reina hotel allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What are the check-in and check-out times at the Petit Palace Plaza de la Reina?

    Check-in time for the Petit Palace Plaza de la Reina is from 3:00 p.m., while check-out is at 12:00 p.m. In addition, our clients can enjoy some of the hotel facilities after checking out.

  • Is the Petit Palace Plaza de la Reina adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Plaza de la Reina is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What special room services does the Petit Palace Plaza de la Reina have?

    The rooms at the Petit Palace Plaza de la Reina include free services such as iPad, Wi-Fi, MiFi, gifts for children, cots, bathroom amenities ... And rember to always book on the official Petit Palace website.

  • What interesting places are close to the Petit Palace Plaza de la Reina?

    The Petit Palace Plaza de la Reina is a hotel located in Carrer de l'Abadia de Sant Martí 3, Valencia. Nestled in Ciutat Vella in an early 20th-century palace is Petit Palace Plaza de la Reina, located next to the Cathedral, the Town Hall and the neighbourhood of Carmen. Being in the centre of Valencia ensures that you are close to many of the main attractions in the city, and that is wonderful news because you will have everything at your fingertips such as Plaza de la Reina where you can relax and enjoy a cup of coffee, the Mercat de Valencia where you can enjoy a market featuring beautiful modernist architecture (they call it “The Cathedral of the Senses”), the stunning Turia Gardens which stretch 9 kilometres (the green lung of Valencia), the immaculate buildings of the City of Arts and Sciences (Palau de les Arts, Science Plaza de la Reina, Hemisfèric, Ágora and Oceanogràfic)...

  • What kind of family services with children does the offer?

    The Petit Palace Plaza de la Reina is a Barcelona hotel ideal for families with children. We have family rooms for up to 5 people, free breakfast for children booking on the official website, gifts for children ...